This was a great tour. Our family thoroughly enjoyed it. The trip was on time and ran as scheduled. There was plenty of time to tour Windsor Castle, and eat and shop in the town of Windsor. The castle was beautiful and worth the visit. The tour was well organized and instructions on where to meet were given and repeated often. The tour guide was excellent. After returning from Windsor Castle, we were dropped off at the restaurant for lunch in London near Victoria Station (you can see Victoria Station from the restaurant). The fish and chips lunch was excellent and a large portion size was given. We recommend this tour if you want extra time to see Windsor Castle.
Viator booking made our visit to Windsor Castle with follow up pub lunch very easy, and exactly as described in their online advertising. Customers should be aware that most tours that originate from Victoria Coach Station, London involve considerable chaos with gate announcements and boarding of multiple buses and literally hundreds of tourists- but that is a problem of the terminal, not of Viator. After you are on your coach, the trip went smoothly, and the Viator liaison was very accomodating. We enjoyed ourselves immensely.
Our guide was knowledgeable and on the drive to Windsor he gave us a little city tour which we learned about the highlights you see as you are driving through. Once at Windsor the tour itself was self guided. The pub lunch was great.
Windsor Castel - Our guide Dan was very very good. Filled us with interesting facts and stories throughout the drive to Windsor. Took good care of us and got us to where we needed to be. I think more time should have been spent at Windsor, it was a short tour, perhaps another hour would be better.
LUNCH - Certainly not worth it. They imply that you will be taken to a fancy place, perhaps to Harrods, but it was just an ordinary pub serving fish and chips. Could have skipped that.
This was one of the best trips we took. There was another trip going on to other locations, but we chose this option which gave us enough time to enjoy the tour without rushing. There were no photographs allowed inside the buildings, which was strictly enforced by the staff. The gift shop, however, had a tourist booklet for 5p that was affordable and captured the best of the interior. We saw the changing of the guard here too, which was interesting to watch. The coach picked us up and returned us to London for lunch. The fish and chip meal was excellent as well as the service.
We thought this would be a a guided tour but unfortunately not. We were the only people on the bus who had lunch as part of our tour so we had to find our own way to the lunch venue which was disappointing.
On the up side seeing St George's Chapel was great. Don't think I'd recommend this tour to others.
Very disappointed in this tour we chose through Viator. We were unsure whether to do this on our own or do this through a guided tour. We decided to play it safe and take a guided tour. The tour starts at the Victoria Couch Station. We did 4 different tours on our trip and this was by far the most stressful and unorganized meeting point. Multiple tours meeting all at the same terminal with more than one tour on each bus.
Pretty much the only thing this tour provided was the transportation. We could have used the train from London, you walk through the train station to get to the castle. When we got to the castle we had to wait in line with other groups for the castle to open before our guide could get tickets. The guide was very nice but once we got our tickets we didn’t see her again. Once in the castle we were left to explore on our own with a time to report back to the bus. We were then dropped off at a pub for lunch with a voucher. Lunch was nothing special. We were not given a choice and told the only option was fish and chips. We later found out there was a vegetarian option that was not offered to us. Not a terrible experience however I think we could have saved money and had more freedom to explore on our own.
Our guide John(from Ireland) was great. Knowledgeable, funny and had a lot of historical information along the way. The bus lost air conditioning on the top level before we left for Wondsor Castle on the hottest day of the year in London 102° farenheit or 40° celcius. The driver of Premium Coaches would not touch anything to make it better. John our guide with Premium Tours tried to get us a new coach, but the main office denied his request. John mustered on making the best out of a bad situation. John was great, but I wouldn't use Premium tours again. No reguard for customer comfort or service.
Windsor is lovely - premier tours was a disorganized mess. We were dropped at Windsor on time so far so good. We were to be picked up at 1230 by a different coach. After standing at a crowded bus lot for 35 minutes the driver showed up and said 1pm was the correct pick up time. We waited 35 minutes in a lot when we could have been enjoying Windsor! While traveling back to London our driver pulled over and said he had driven 4 hours which was the limit and we needed to wait for a replacement driver. Why premier sent a driver who couldn’t get us back to London is beyond me. The first driver said it would be about an hour before we got back (wait time for the replacement driver plus traffic). We bought a morning tour with a pub lunch but nearly everyone decided to leave the bus and take the tube or taxi onto another destination rather than wait around. I would recommend seeing Windsor but use a different tour company!
Our 4 hour tour was put on bus with an all day tour, at 7:45 am. At the first stop, tour guide left with large group, telling us to wait for a bus to come pick us up. At 1pm. A bus arrived for the hour and a half ride back to London-bus driver only. Arriving back in London, 6 hrs after leaving, he had no knowledge regarding a pub lunch which had been promised. Just dropped us off at a street corner! Just a complete waste of our time and money!