The driver was waiting even though our flight was late, helped with the luggage and got us to central London in good time.
Great on time service. After a all night flight to London, this was a hassle free way to get to our final destination. I appreciate the ability to speak with a viator customer service agent 24x7.
This tour was amazing!
We got through Customs quicker than expected. Had to call vendor number to tell the driver to come inside. Other than that, a smooth pick up and transport to our hotel. The VW MPV was roomy and quiet. The driver was friendly and courteous.
Once I booked this transport company, I got an email saying to call them at least 48 hrs before the pick up to reconfirm. I did. I asked to be at the airport 3 hrs before my flight since it's an international flight. The lady on the phone confirmed and sent me a confirmation email regarding pick up time. The day of pick up, driver was 55 minutes late. When I called, lady on the phone said she had put the request in but the driver's must've not gotten the memo. When the driver finally arrived, he was hesitant to help with the luggages and the car smelled strongly of African spices. I hope this was a one time issue with this company
Driver showed up a few minutes late, can overlook this. We had 2 adults and 2 large suitcases which limo service said would be fine. Walked out to the car and it was an older well used Prius. We had to place 1 suitcase in the back seat as it would not fit in the trunk. Inside of the vehicle was filthy. The door gasket on the rear passenger door was falling off and I had the driver had to correct this before we left, as he was going to leave the gasket as is and listen to the door alarm ring all the way to London. On the way to the hotel the driver played music from his I phone, that was not appropriate as it contained political messages. My wife told the driver at one point to stop texting and pay attention to traffic. We got to the hotel, driver expected me to unload the suitcases which I eventually did. I expected a clean VW wagon as this is what was used in the ad and as this is what I was promised. Driver wore jeans etc. very very informal. Not a great start to out trip