Absolutely best way to get from Heathrow to the city!!!
The chauffeur was in the waiting hall to receive us on time. Very attentive and professional.
Driver was very friendly and knowledgeable
The driver was on time, he was pleasant, professional and knowledgable. It was a very nice ride from the airport to the hotel.
We got the same driver back to the airport and again perfect, thank you.
Although our plane was late landing in Heathrow, we had difficulty locating the driver for our transfer to our London hotel.
The Customer Service rep for the local travel company City Tours was very helpful and courteous and stayed on the phone until we located our driver who was not where she was supposed to be according to Viator's own instructions. However, she was pleasant enough and knew how to get us to our hotel. Although we felt safe with her driving, she did have a tendency to flash her lights and honk her horn at other drivers - sometimes with no apparent other cars nearby. The vehicle was roomy enough and relatively clean but not a luxury vehicle. All in all, the trip was fine.
THE COMPANY LOST MY BOOKING DESPITE HAVING MADE IT MONTHS IN ADVANCE....ONLY DISCOVERED THIS BECAUSE I CALLED 2 HOURS PRIOR TO ARRIVAL TO RECONFIRM THAT THEY WOULD BE THERE AND READY TO TAKE ON LOTS OF LUGGAGE AS I HAVE ALSO DONE WHEN BOOKING. I COULD NOT FIND ANY CONTACT INFO FOR VIATOR ANYWHERE SO COULD NOT CALL THEM!
THEY PROMISED THE DRIVER WOULD BE THERE BY THE TIME MY FLIGHT LANDED...WHICH HE WASN'T. WAITED 30 MINUTES ONLY TO BE TOLD THAT ALL OF MY LUGGAGE MAY NOT FIT IN THE VEHICLE.
THE DRIVER - LUGGAGE WAS PUT INTO THE CAR NO PROBLEM- DRIVER WAS A LOVELY MAN-FRIENDLY RESPECTFUL AND HELPFUL.
DRIVER WAS LATE
Our flight from JFK to Gatwick was delayed. Immediately after meeting the driver he mentioned that he had been waiting for too long. He wanted us to pay him extra (in cash) which we refused. Would not recomend to book through this service provider.
There was no one to meet me at Heathrow, although my flight was on time. There were other drivers from City Transfers UK waiting at arrivals who told me that my driver had just gone back to the car and would be back immediately. Shown to be completely untrue. After waiting for 20 minutes in arrivals, I called City Transfers and was put on hold for 9 minutes. When they finally answered, they told me to wait at a coffeeshop in the arrivals area. It was another 15 minutes before the driver finally appeared, saying he was waiting at the other end. Which, of course, makes no sense since the other drivers were waiting in the right place. Once he arrived, the driver was congenial and helpful and got me to the hotel directly. I would never use this service again.