Driver was extremely polite, greater us, took our luggage .
This private transport from the airport I worked out very well. The driver was friendly and got us where we needed to go.
This tour was amazing!
Due to the weather, our flight was late arriving to LGW. To our delight, our driver was right there when we got our luggage. He led us to the van and transported us safely to central London. We were very pleased because we knew it had been a difficult travel week with the London snowy weather.
Mixed feelings about this company. Booked both for arrival and departure transportation. When we got to the designated place to meet the driver, we could not find him. I called the company, very hard to understand the woman on the other end due to heavy accent. She said he would be there in 10 to 15 minutes and stay where we were. Did as instructed. After 15 minutes we called again, this time we were told the driver had been waiting there for us all along,two stores down! We went to find the driver, and he was there lounging back against the wall. I know we had positively already looked there when we first got to the hall. And why weren't we called?? After that, the drive to our hotel was uneventful.
Fortunately our departure transfer was seamless and pleasant. Driver was actually a bit early and notified the front desk to let us know he was there when we were ready.
This was an unpleasant experience. We did not have the driver in the arrival hall. After waiting for an half hour, we called the company someone very bored apparently picked the phone after 10 rings and were informed that the driver was on the way. After another half plus hour, we were told the driver was at the airport. Apparently the company has some cars at the airport but, this particular driver had no idea where these were parked. We kept riding elevators from one floor to another floor of parking garage. Finally, a car was located and we were on our way. The driver was not able to get around traffic and busy streets as clearly he was not familiar with the streets.
The driver was late and complained about the need to pick us up from inside the airport. Apparently, he did not read the voucher information that stated where the driver would be meeting us or ever picked anyone up from Terminal 5. The driver picked us up in his personal car - an Uber would have a better option. The driver was unfamiliar with Central London and needed to pull off twice for directions. We stayed at an iconic hotel that has been at the same location for over a century and the driver just could not find it and keep asking me where it was. Too stressful after a long day of traveling.
Car was HOURS LATE and driver was very unapologetic. We booked this because we knew we would be exhausted when arriving after an over night flight - but it did NOT go as planned!
showed up 45minutes late
This tour was amazing!