The driver picked us up early and got us to LGW safely and in plenty of time for our flight. It was snowy and the roads were not in great condition but he did a great job. He was also informative and gave us some great ideas for our next trip to explore the rest of Great Britain.
Conversation made for an enjoyable trip to the airport
On time. Well done. Polite.
A great way to go between hotel and the airport.
Good on time service
The overall experience was fine. The pick-up driver, was not there when we arrived and we were left looking for him. Ride into town was uneventful, with little to no communication about area, where we were staying and London in general. . Return trip, the driver was early, looked for us and made sure we had everything before leaving and had us at the airport with time to spare
The vehicle the driver used to transfer the four of us from the hotel to the airport was small & not spacious enough for the four of us, it was uncomfortable and tight.
We had a last minute delay and called the company to ask if we could push the time back a bit. They refused to budge, they will not accommodate last minute changes. Then the driver arrives an hour and a half early. We told him we weren't ready and luckily he waited. We left at the scheduled time. I have never been car sick before but the driver we had was a little rough. He constantly slammed on brakes and constantly swerved and switched lanes. He was very impatient on the road. He even got gas on the way to the airport. You'd think with the waiting he did he would have gotten gas before we got in the car. He took a detour because of traffic but then his detour didn't work out so we back tracked. Took longer time than had he stayed on the road. We still made it to the airport on time but this experience could have been better.
They just didn't show. When husband rang them they said the driver had been at the position 7 hours or 19 hours earlier, they couldn't decide. The problem is that the bookings don't show a time. They just show a date, so even though I put in the right time because I have OCD, there was no way to prove it. So unsatisfactory.