Please do NOT ring to reconfirm your pickup time, use the web portal provided on your ticket. Passengers must be checked out and waiting by the concierge desk in their hotel lobby 4 hours ahead of flight time for Heathrow and London City airport and 5 hours ahead of flight time for Gatwick, Luton and Stansted airport. When picking up from private addresses, your driver will ring the buzzer or a contact number if provided.
Due to Brexit and various protests certain tube stations were affected with closures or delays. Our ride was the way to go
Great driver. Was prompt, helped with luggage and was patient and kind with the children. Was very friendly!
Prompt, professional transfer from hotel located in Docklands to Heathrow. The driver was courteous, assisted with luggage and gave details concerning terminal and airline check-in. Definitely reduced the stress of travel.
We were picked up and taken to the Airport fast and with enough time to go through the reservation and security. The driver was very cordial.
I had booked this transfer to Heathrow before leaving the US. I had reconfirmed before arriving in the UK, and when we arrived in London, someone from our hotel called London Transfers to reconfirm again. Our driver showed up at the front desk of the hotel, four hours before our flight was to depart from Heathrow. We arrived at Heathrow with plenty to time to catch our flight.
We were picked up in London to the airport , and he came early which was fantastic, very polite and friendly, great service highly recommend, and competitive price.
Great driver. On time, very polite and we had some great conversations about London. A really enjoyable ride. Would highly recommend
while we were successfully transported to and fro Heathrow, it wasn't without issues.
our plane arrived early, but the company didn't seem to know that and we waited until the "correct" pick up time.
upon our return to the airport, i asked for an earlier pick up time due to traffic, and was told it couldn't be done as a driver had already been assigned?
Our driver Nov 7 was about as personable as his car. Said nothing except put your seat belts on and which terminal. A police car with sirens on was behind him and one of our party told him that police indicated he should get over, which he didn’t rush to do, the police officer indicated to him as he passed that our driver should pay attention
Beware of the unpublished / non-communicated details. Their policy is a minimum 4 HR pickup before departure. I’ll never use them again. And I refused to pay for a missed pickup.