Please do NOT ring to reconfirm your pickup time, use the web portal provided on your ticket. Passengers must be checked out and waiting by the concierge desk in their hotel lobby 4 hours ahead of flight time for Heathrow and London City airport and 5 hours ahead of flight time for Gatwick, Luton and Stansted airport. When picking up from private addresses, your driver will ring the buzzer or a contact number if provided.
I booked my return airport transfer as I was travelling alone and had luggage. I was really happy with my driver - he was a local resident, took the time to explain life in Verona and also confirmed my return pick up service without being asked. He also assisted me with luggage at my apartment.
Our Driver just came in Time as booked. Completely dependable and Trustworthy.
Right on time and very personable with a clean an comfortable MB
Very prompt, helpful.
This tour was amazing!
Everithing allright. Without problems
Very professional. Easy to identify the driver at the airport. Helpful with luggage - but why he offered to take my hand luggage rather than my wife's surprised us. Technically a good safe driver.
The pick-up was on-time, the driver was courteous and the vehicle was roomy. That said, none of the amenities noted in our reservation were available -- no water, newspapers or wet wipes. In fact, a sign in the vehicle noted that eating and drinking were not allowed.
Driver was on-time but it was not the large luxury car we paid for and there was no beverages or newspapers. When asked the driver informed us he would have to get off the highway and check the trunk. At Heathrow he quickly pulled the luggage out, put it on the curb and left. No assistance with the bags or finding check-in.